Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues. In this roundup, I tested the 10 top helpdesk software offerings, including Agiloft Service Desk, Cayzu, Freshdesk, Freshservice, HappyFox, Jira Service Desk, ManageEngine ServiceDesk Plus 9.3.
Web Help Desk Free Edition 100% Free Ticketing management Incident and problem management SLA management Help Desk performance reporting AD and LDAP synchronization and account management Built-in knowledge base Help Desk task automation Automated IT asset discovery Asset-to-ticket association Change management and change approval process Customer survey for help desk feedback Purchase order management Parts and inventory management Billing management Integration with remote support and remote control software.